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Frequently Asked Questions

Are you wanderring  about your  Halong Bay trip and looking for some more information about it ? Here are our answers for the Halong questions that we are often asked by  our clients .

If you do not find your questions here, please send us an email, we will answer you at our soonest and also update it here for other travelers.

1.HOW FAR IS IT FROM HANOI TO HALONG BAY?

HaLong Bay is located 170 km away from Hanoi, this would take you about 3 – 3.5 hours on bus transfer to Halong city, bus trip normally leaves Hanoi by 8.00 am.

We will be hitting the road for Halong Bay through the rich farmlands of the Red River Delta and the scenery of rice fields, water buffalo and everyday Vietnamese village life.

2.WHAT DO WE HAVE TO BRING WITH US TO THE BOAT?

Original Passport

Sun cream, insect repellent

Small changes for buying drinks on boat

Swim-suit and changes

Your own towels (though we have new and clean towels available)

Good camera with lots of films or memory space

A sense of adventures

3.WHEN IS THE BEST TIME TO VISIT HALONG BAY ?

Summer is a good time to cruise on Halong Bay but the best time of year is during the spring or fall. Because the bay is situated in the northern part of the country, it can get colder in the fall and winter, and though you won’t see extremes such as blizzards, it’s still a lousy place to be when it gets cold.

Tip: You should bring a swim suit with you, night’s swim in the phosphorescent water is also very nice (must be before your drinks)

4.HOW IF THE WEATHER TURNS VERY BAD?

Halong Promtion Tours always update the latest weather forecast, if the weather turns bad, we have to call our clients to inform the situation whether it’s safe to go. Same with Halong Bay, we work closely with our captains and will inform you before you leave Hanoi to Halong Bay so that you do not waste the day traveling on road.

If the weather turns bad while you are cruising, we could anchor our junk at the hidden places, this is normally safe and we has not witnessed any bad weather that we have to hide in a cave.

5.IS ONE DAY TRIP TO HALONG BAY WORTH TO VISIT?

Halong Bay is so beautiful that one could not miss; though 3 hours drive each way is a bit long for somebody. You will get about 4 hours on our cruise, which is just enough for you to get an overview of what is Halong. We suggest that you drive to Halong city and sleep in the hotel the night before, so you would have a longer time on the Bay, more cruise, more caves, and more swimming.

Tip:To see Halong and its all, you should plan a more than 1 day trip with us . Please contact Halong Promtion Tours consultants to know more about this.

6.CAN WE TRAVEL FROM HAI PHONG TO HALONG?

Yes, you can! If you are already there in Hai Phong, you can call Halong Promtion Tours to have a car and guide pick you up from there and drive to , which should be less than 1,5 hours.

Or you can plan a trip with Halong Promtion Tours from Hanoi to Hai Phong city, do the sightseeing, spend the night there then move onto Halong in the next morning.

Tip: There is a good road linking Hai Phong and Cat Ba island (South of Halong Bay), you could also travel with Halong Promtion Tours via this way, then have our junk welcome you on Cat Ba port to visit Lan Ha bay and Halong Bay.

7. DO YOU HAVE LIFE JACKETS ON BOAT?

Yes, that is one requirement for any boats /junks in Halong Bay.

Tip: If you do not see this when boarding the junk, please ask for the instruction from the crew member or our captain.

8.WHAT CAN’T I BRING ONBOARD?

Passenger is not allowed to bring on board the vessel any intoxicating liquors, or beverages, firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.

9.WHAT KIND OF BOAT DO YOU USE?

There are many types of boats/junks in Halong Bay, we often use the small Chinese wooden junks for your private tours that combine classic beauty with modern comfort. These junks for overnight trip are often with very fine cabins, one restaurant and a very spacious top deck area with reclining chairs for you to enjoy Halong and the sound of silence. Besides, we also used good quality bigger boats with more cabins for the people who like joining group,  chatting , communicating and making friends with the others.

10.WHAT KIND OF FOOD ON BOAT IN HALONG BAY?

Most of the meals offered with seafood as Halong Bay specialty is seafood; there are lots of sea dishes combined with traditional Vietnamese food, I’m sure you will like the food on boat, if you are allergic with seafood, please inform your meal preference to our tour operator before your departure to Halong Bay.

11.HOW ABOUT SEASICK ON BOAT?

If you look on Vietnam map, you will see Halong lies on the Tonkin Gulf with lots of island that made up Halong Bay. With its calm water, Halong Bay really acts as a shield that stops all the violent wave, so it’s hard to get sea sick in Halong Bay.

Only some of the routes that the junks cruise can be close to open sea that the junk was swinging up and down. But once the junk was surrounded by thousands Halong Bay unique limestone islands, it became stable again.

Tip: When the junk gets swinging, do not walk around on boat to avoid seasick.

12.WHERE DOES THE BOAT ANCHOR AT NIGHT TIME?

Afternoon cruise to see the hidden wonders of Halong Bay, the captains will find a suitable place (within the allowance areas) to anchor for the night, this place is normally inside the very calm bay surrounded by the islands.

 

Tip: Before we drop the anchor for the night, you will probably see the sunset so get your camera ready to take these wonderful moments.

13.CAN WE SLEEP OUTSIDE ON THE TOP DECK OF THE BOAT?

Yes, it is very nice to sleep outside there on the top-deck but please check this with our tour guide or the junk’s captain if the weather is fine to sleep outside. To note that we have very fine cabins designed with comforts of everything needed for a good sleep: natural rubber mattress, blanket, feather pillows and mosquito net and we can not bring this outside for you.

Tip: That night we all stayed up drinking talking about home and watching the shooting stars from the top deck. It was a wonderful time!

if you have any further question please mail us, We will answer to you by email then we’ll up date for the other travelers

14.HOW DO I MAKE RESERVATION?

Simply call or email us directly . When making a reservation, we will require the following information for all guests: name, date of birth, gender, citizenship, passport number, emergency contact number, and special needs (i.e. dietary).

15.HOW DO I PAY FOR MY CRUISE?

All our rates are in US Dollar. You can make payment in cash, by bank transfers or by credit card.

16.HOW WILL I RECEIVE MY TRAVEL DOCUMENTS?

Right after your booking is confirmed and full payment has been made our reservationist email you a Cruise voucher. For assistance please call us at :  84 – 43933 9694

17.WHAT ARE THE POLICIES FOR CHILDREN ?

We have special policies of rates for children. Please see our ” Term & Payments” section.

Baby Cot is available and free of charge ( upon request ), according to availability.

18.WHAT OTHER SERVICES ARE AVAILABLE?

Beauty & Spa

Nails service

Bar with many kinds of drinks ,  snacks are available.

Laundry & dry-cleaning services

Photographs taken throughout the cruise

Theme party on request in advance

Free bay swimming on request (upon legally permitted swimming points)

19.HOW CAN WE CELEBRATE A SPECIAL OCCASION?

We could arrange wine, flowers or bon voyage gifts, such as fruit baskets, champagne, birthday cakes, or local gifts for your celebration. We can also organise other theme party on board or on shore (barbeque on the beach) upon advanced request. Please let us know at least two weeks before cruising.

20.ANY DRESS REQUIREMENT?

No. Comfortable is the word. Just make sure your wear anything comfortable and up your style.

21.DO ITINERARIES CHANGE?

Every effort will be made to follow the published itinerary – wind, weather, emerald water and the good nature providing. The cruises reserve the right to change, omit or add stops, change the route due to unforeseen circumstances.

22.ARE CHARTERS AVAILABLE?

Yes. Choose existing itineraries or perhaps customize your own! Check out our junks  and contact us for the best rates.

23.CAN I GET GROUP DISCOUNTS?

Yes. You may save up to 10% for group booking. Please contact us  for the best deal.

24.WHAT IS YOUR CANCELLATION POLICY?

Any change/ amendment of existing booking shall be considered as cancellation and a new booking shall be made. Please see our ” Terms & Payments ” section for more details.

25.DO I NEED TO BRING MONEY ON BOARD?

Although our cruise fare includes mostly everything, you still should carry extra cash for personal expenditure such as drinks at bar, snacks or other personal services. Cash should be in Vietnam dong or US dollar. Credit card (VISA, Master) is also accepted on our junks.

26.HOW MANY CAVES IN HALONG WILL WE VISIT?

Our cruise travels amongst the countless number of islands and isles in Halong bay. Our 2 days 1 night tour schedules to stop and visit ONE cave – one of the biggest in the bay. If you wish to visit more, please let our reservationist know prior to departure and please be informed extra fee applies. In the unexpected circumstance, the captain’s instruction should be followed. Cave visit or extra cruise can be canceled without prior notice.

27.IS THERE INTERNET AVAILABLE?

Limited internet connection. Feeble or no mobile phone signal but our reception has IDD direct dial phones

28.IS SMOKING ALLOWED ONBOARD ?

No smoking inside the boat but there is a smokers’ area on the outer deck

29.CAN IT ACCOMMODATE DISABLED PEOPLE?

We welcome enquiries from guests with disabilities. Please contact us direct so that we can discuss in further detail

30.WILL ANY ELECTRICAL EQUIPMENT I BRING WITH ME WORK ON BOARD?

Vietnamese style electrical sockets are available in all suites.On most of the boats we use , the current is 220 volts AC , as is standard throughout hotels in Vietnam.

31.WHAT IF I STILL HAVE SOME MORE QUESTIONS?

Please contact us at the following numbers +84 3933 9694 or our hotline +84 914 258 053 or visit our ” Contact us ”  section from the home page.

32.CAN I BOOK OTHER TOURS FROM HALONG PROMOTION TOURS?

Yes, feel free to do it . We are specializing not only in Halong Bay but also in  all around Vietnam and Indochina. We are always willing and happy to serve you and bring you real travel experiences.

 

Please kindly contact us for further information in detail.

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Our Partner Links:www.seawind-travel.com http://sapaexploretour.com/ http://vietnamexploretour.com/ http://halongexploretour.com/ http://catbaexploretour.com/ http://haiphongtour.vn/ http://halongpromotiontours.com/Dear Valued Clients, Greetings from Seawind Travel! Thank you so much for your inquiry. We are happy to answer any questions you may have and aim to respond within 12 hours or earlier possible Our office opens (GMT+7) Mon - Fri: 8.00 am - 5.30 pm Saturday: 8.00 am - 12.00 (noon) In the meantime, please feel free to contact us by (+84) 4 3933 9694 or +84.989.385.052 hotline/viber/whatapp/line (+84) 914 258 053 (24/7 service) for any urgent matter We are offering some exclusive deals: Easy Get aways Hanoi 3days 2nights (from US$ 85) Don't miss it. Book now! http://www.halongpromotiontours.com http://www.seawind-travel.com Thanks and best regards, Halong Promotion Tours and Seawind Travel